Much like public libraries, academic libraries have traditionally been viewed as warehouses of information. As budgets continue to become more restrained within the current political environment, and technological ‘advances’ make community members feel that information is more publicly accessible, it is vital that librarians take some time to think about our approaches of working with our end-users [please note: Devons last posting on one users experience and the at times surprising responses from librarians, to basic end-user feedback].
Some public libraries (also here) are exploring the potential new roles public librarians can play in meeting the information needs of community members. As discussed in a recent paper by Sandra Singh, the traditional role of academic libraries has primarily been focused on creating and supporting ‘internal diverse research and teaching collections, providing research support to students and faculty, and offering secondary research and information literacy instruction’ [p. 6]. However, unlike public libraries which have a mandate to serve the entire community, academic libraries have been primarily focused on those affiliated with the academic institution (although most are highly publically subsidized?).
So, as information specialists, we need to ask ourselves, will this continue to be the central role of academic librarians in the future? Are the general public, funders, faculty, and students receiving the best service under this current library service delivery paradigm?
I STRONGLY urge you to read an article written by Sandra Singh, based on her experience at the University of British Columbia. This article discusses and proposes different roles for academic librarians – shifting them to become:
- That of a facilitator which connects the community, organizations, and university units… the librarian ‘looks at its clients and the entire university and all of its expertise, programs and services as its collection or resource base’ [p. 6]
It seems like a reasonable and rational discussion that progressive and innovative academic librarians should be having…